We are not only pride ourselves on creating products and services to enrich people's digital life, but we also do right by the environment. All e-waste collected by iNOVA-controlled voluntary and regulatory program in the U.S. is processed in the region in which it was collected. Our recyclers must comply with all health and safety laws, and we do not allow the use of prison labor. iNOVA recyclers do not dispose of hazardous electronic waste in solid-waste landfills or incinerators.
We afford consumers a number of efficient ways to help contribute to a greener and better world. We provide a mail-back program and local recycling location. You can choose which way that works best for you.
iNOVA data storage devices are destroyed through our shredding process:
•The device's hard drive is removed from the CPU.
•The hard drive is shredded at Dynamic Recycling and the residual material is further processed at an audited/certified downstream processor.
Consumers who wish to clear the data off their device prior to returning it for recycling should follow the user guide or manual, then follow the instructions for "Factory reset" or "Resetting the device" (typically these instructions can be found in the last section in the guide before the copyright notice and index).
Please follow these quick instructions for Factory reset of Windows and Android tablets:
1) For Windows devices:
Start>Settings> Update & security> Recovery> Get started> Remove everything
PS: The whole process may take 1-2 hours.
2) For Android devices:
Settings>Personal>Backup & reset> Factory data reset> RESET TABLET
If you have any questions, please consult the User Manual or contact our customer service team for help.
Mail-Back for Recycling
Simply ship your iNOVA tablet, smart phone, or any other smart device that you're not using anymore to us. We'll wipe it of all data and recycle it responsibly at no cost to you.
iNOVA or any other brand tablet, smart phone and smart device qualify for the iNOVA Recycling Program. However, currently we only provide shipping label for iNOVA brand device. We are not responsible for the shipping cost for any other brand. Send us the device name, dimension, pictures and manufacturer with your name, address, and phone number to our email box email@example.com. We will reply to you with a shipping label for you to mail the device to us at no cost. Please use USPS priority service and package the device using the standard priority box that you can get from the USPS store for free. Our shipping label covers the cost of package and shipment.
For other brand device, ship them to us with your name, address, and phone number.
Recycling Department at Global Phoenix Computer Technologies Solutions, Inc.
21 Dutch Mill Road,
Ithaca, NY 14850 United States
If you have any question about the recycling program, don't hesitate to reach out. Contact name: iNOVA Recycling Department Office: 607-257-7279 Email: firstname.lastname@example.org